Conditions d’utilisation

General Terms and Conditions of Use of the Milna Beauty Website
Effective from 10/22/2025

ARTICLE 1. PARTIES
These terms and conditions apply between Milna Beauty, a self-employed business registered with the Commercial Register in France under the number 94067780000010. VAT not applicable, article 293B of the CGI, hereinafter referred to as "the Publisher", and any individual or entity, private or public, registered on the Site to purchase a Product, hereinafter referred to as "the Customer".

ARTICLE 2. DEFINITIONS
"Customer": any individual or entity, private or public, registered on the Site.
"Site Content": any type of content published on the Site, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.
"The Publisher": Milna Beauty, a self-employed business in its capacity as publisher of the Site.
"Internet User": any individual or entity, private or public, accessing the Site.
"Product": any goods sold on the Site by the Publisher to Customers.
"Site": the website accessible at the URL Milna Beauty, as well as sub-sites, mirror sites, portals, and associated variations of the URL.

ARTICLE 3. SCOPE
The Site is freely accessible to any Internet User. Browsing the Site implies acceptance of these general terms and conditions by any Internet User. Simply connecting to the Site, through any means such as a robot or browser, will imply full acceptance of these terms. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.

The Internet User acknowledges having fully read and accepted these terms without restriction.

The act of ticking the box will be deemed equivalent to a handwritten signature by the Internet User. The Internet User acknowledges the evidentiary value of the automatic recording systems of the Publisher and, unless providing contrary evidence, waives challenging them in case of dispute.

These general terms and conditions apply to the relationship between the parties to the exclusion of any other conditions, particularly those of the Internet User.

Acceptance of these terms implies that the Internet User has the legal capacity to do so or, if not, that they have permission from a guardian or curator if they are incapable, from their legal representative if they are minors, or that they are acting under a mandate if representing a legal entity.

ARTICLE 4. PURPOSE OF THE SITE
The purpose of the Site is the sale of Products to Customers.

ARTICLE 5. CUSTOMER SERVICE
The customer service of the Site is accessible from the contact page of the website: info@milnabeauty.com or by email at info@milnabeauty.com

ARTICLE 6. PERSONAL ACCOUNT
6.1. Creation of the Personal Account
Creating a personal account is a necessary prerequisite for any order from an Internet User on the Site. For this purpose, the Internet User will be asked to provide certain personal information. Some of this information is deemed essential for the creation of the personal account. If an Internet User refuses to provide this information, it will prevent the creation of the personal account and, consequently, the validation of the order.

When creating the personal account, the Internet User will be asked to choose a password. This password ensures the confidentiality of the information in the personal account. The Internet User must not share or disclose it to any third party. Otherwise, the Publisher cannot be held responsible for unauthorized access to the personal account of the Internet User.

The Customer commits to regularly verify the data concerning them and to make necessary updates or modifications online, from their personal account.

6.2. Content of the Personal Account
The personal account allows the Customer to view and track all their orders made on the Site.

Pages related to personal accounts are freely printable by the account holder but do not constitute admissible proof in court. They only serve as an informational tool to help the Customer manage their orders.

The Publisher commits to securely storing all contractual elements that are legally required to be retained.

6.3. Deletion of the Personal Account
The Publisher reserves the right to delete the account of any Customer who violates these terms, particularly if the Customer provides inaccurate, incomplete, false, or fraudulent information, or if the personal account has been inactive for at least one year. This deletion will not be considered a fault by the Publisher, nor a damage to the excluded Customer, who will not be entitled to any compensation.

This exclusion is without prejudice to the Publisher's right to take legal action against the Customer if the facts justify it.

ARTICLE 7. PERSONAL DATA
In the course of its services, the Publisher will process personal data of its Customers.

7.1. Identity of the Data Controller
The entity responsible for collecting and processing the data on the Site is the Publisher.

7.2. Identity of the Data Protection Officer
The data protection officer is: Etienne Deshoulières, 121 Boulevard de Sébastopol 75002 Paris, contact@deshoulieres-avocats.com, 01 77 62 82 03, www.deshoulieres-avocats.com.

7.3. Collected Data
7.3.1. Data Collected from Customers
As part of its contractual relationships, the Publisher may collect and process Customer information, including: Email, First name and last name, Phone, Address, State, Province, Zip/Postal code, City.

7.3.2. Purposes of Data Collection
The data collected during the contractual relationship is subject to automated processing for the purpose of:

• Fulfilling contractual obligations.

• Contacting Customers.

• Preventing illegal or illicit activities.

• Enforcing the general terms and conditions.

• Initiating legal proceedings.

• Verifying Customer identity.

7.3.3. Legal Basis for Processing
The legal basis for processing the collected data is a contractual relationship.

7.3.4. Recipients of the Data
The collected data is only accessible to the Publisher to the extent necessary for fulfilling contractual obligations.

This data is never made publicly accessible or viewable by any third party.

7.3.5. Retention Period of Personal Data
Personal data is retained for the duration of the contractual relationship, and for as long as the Publisher's responsibility may be engaged.

After the retention period, the Publisher commits to permanently deleting the data of the concerned persons without retaining any copies.

7.3.6. Security and Confidentiality of Personal Data
Personal data is stored securely, using current technical methods, in compliance with the General Data Protection Regulation (GDPR) and national laws.

Access to the Publisher's premises is also secured.

7.3.7. Data Minimization
The Publisher may also collect and process any data voluntarily provided by its Customers.

The Publisher ensures that Customers provide only the personal data strictly necessary for fulfilling contractual obligations.

The Publisher commits to retaining and processing only the data strictly necessary for professional activities and will delete any data that is not useful to these activities as soon as possible.

7.4. Respect for Rights
Customers of the Publisher have the following rights regarding their personal data, which they can exercise by writing to the Publisher's postal address or by completing the online contact form.

7.4.1. Right to Information, Access, and Communication of Data
Customers of the Publisher have the right to access their personal data.

Due to security and confidentiality obligations regarding personal data processing, requests will only be processed if the Customers provide proof of their identity, such as a scan of their valid ID (for requests via the electronic form) or a signed photocopy of their valid ID (for written requests), both accompanied by the statement "I certify that this copy of the ID is identical to the original. Done at … on …", followed by their signature.

7.4.2. Right to Rectification, Deletion, and Right to be Forgotten
Customers have the right to request the rectification, updating, blocking, or deletion of their personal data, which may be incorrect, inaccurate, incomplete, or outdated.

Customers can also set general or specific guidelines regarding the processing of their personal data after their death. In this case, the heirs of a deceased person may request that their relative's death be taken into account and/or that necessary updates be made.

7.4.3. Right to Object to Data Processing
Customers have the right to object to the processing of their personal data.

7.4.4. Right to Data Portability
Customers have the right to receive their personal data in a transferable, open, and readable format.

7.4.5. Right to Limit Processing
Customers have the right to request that the processing of their personal data be limited. Their data will then be kept but no longer used by the Publisher.

7.4.6. Response Time
The Publisher commits to responding to any request for access, rectification, opposition, or any other request for additional information within a reasonable time frame, which will not exceed one month from receipt of the request.

7.4.7. Complaint to the competent authority
If the Publisher's Clients believe that the Publisher is not fulfilling its obligations regarding their personal data, they may file a complaint or request with the competent authority. In France, the competent authority is the CNIL, to which they can submit a request here.

7.5. Transfer of collected data
7.5.1. Transfer to partners
The Publisher uses authorized service providers to facilitate the collection and processing of its Clients' data. These providers may be located outside the European Union.

The Publisher has ensured that its providers have implemented adequate safeguards and comply with strict confidentiality, usage, and data protection conditions, for example, via the U.S. Privacy Shield.

7.5.2. Transfer upon requisition or court decision
Clients also consent to the Publisher communicating the collected data to any person upon request by a state authority or a court decision.

7.5.3. Transfer in the event of a merger or acquisition
If the Publisher is involved in a merger, asset sale, financing transaction, liquidation, bankruptcy, or the acquisition of all or part of its business by another company, Clients consent to the transfer of the collected data to that company, and for that company to process personal data as outlined in these Terms and Conditions in place of the Publisher.

ARTICLE 8. INTELLECTUAL PROPERTY
8.1. Legal protection of Site Contents
The Contents of the Site may be protected by copyright and database rights. Any representation, reproduction, translation, adaptation, or transformation, whether in whole or in part, carried out illegally and without the Publisher's consent or that of its rights holders constitutes an infringement under Books I and III of the Intellectual Property Code and may lead to legal action for copyright infringement.

8.2. Contractual protection of Site Contents
The Internet user agrees contractually with the Publisher not to use, reproduce, or represent the Site's Contents, whether or not they are protected by intellectual property rights, for any purpose other than viewing them with a robot or browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the Site’s content for indexing purposes.

8.3. Protection of Terms and Conditions
The terms and conditions of the Site, drafted by Deshoulières Avocats Associés (www.deshoulieres-avocats.com), are protected by commercial law. Any reproduction, in whole or in part, made without the consent of Deshoulières Avocats Associés may result in legal action for parasitism.

ARTICLE 9. FINAL PROVISIONS
9.1. Applicable law
These terms and conditions are subject to French law.

9.2. Modifications of these terms and conditions
These terms and conditions may be modified at any time by the Publisher. The terms and conditions applicable to the Client are those in force on the day of their order or connection to the Site. Any new connection to the personal space will imply acceptance, where applicable, of the new terms and conditions.

9.3. Disputes
Under Ordinance No. 2015-1033 of August 20, 2015, any disputes that may arise in connection with the execution of these terms and conditions and cannot be resolved amicably between the parties must be submitted.

Additionally, the Client is informed of the existence of the online dispute resolution platform, accessible at the following URL: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Since January 1, 2016, mediation is mandatory for all. Thus, any professional selling to individuals is required to provide the contact details of a competent Mediator in case of a dispute, regardless of whether the sale is made remotely or in a physical store (Source: FEVAD).

Paris Mediation and Arbitration Center / https://www.cmap.fr/#:~:text=Le%20Centre%20de%20M%C3%A9diation%20et,facteurs%20de%20comp%C3%A9titivit%C3%A9%20des%20entreprises.

9.4. Severability
The invalidity of one of the clauses of this contract will not result in the invalidity of the other clauses of the contract or the contract as a whole, which will retain their full effect and scope. In such an event, the parties must, to the extent possible, replace the invalid provision with a valid provision corresponding to the spirit and purpose of these Terms.

9.5. Non-waiver
The Publisher's failure to exercise any of the rights granted by these Terms shall not be interpreted as a waiver of those rights.

9.6. Telemarketing
The Client is informed that they have the possibility to register on the telemarketing opposition list at the following address: http://www.bloctel.gouv.fr/.

9.7. Language of these terms and conditions
These terms and conditions are offered in English.

9.8. Unfair clauses
The provisions of these terms and conditions apply subject to the mandatory provisions of the Consumer Code regarding unfair clauses in contracts between professionals and consumers.